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Frequently Asked Questions

New Patients


Are you accepting new patients?

To find out if one of our locations is accepting new patients please give us a call and we will be glad to assist you. The contact information for all of our clinics is available here.

How soon will I be able to schedule my first appointment?

New patient appointments can be scheduled as soon as two weeks. In the mean time we will send you paperwork to be completed and brought in on the day of your appointment.

What do I need to bring to my first appointment?

For your first appointment, you should bring your completed new patient paperwork, along with your driver's license and insurance information. When you arrive, the front office will make a copy of your medical insurance card and verify that your account information is up-to-date. A nurse will complete your medical history after you have been checked in, but please bring any relevant medical information, including all names and dosages of prescriptions and over-the-counter medications that you are currently taking.

Can I make an appointment with a Behavioral Health counselor?

If you are an established patient, speak with your Primary Care Provider about referring you to a Valley Professionals Behavioral Health counselor.

Do you offer prenatal services?

Prenatal services, as well as, Labor and Delivery are available at our Terre Haute clinic by referral. For more information, or to make an appointment, contact the Valley Professionals Community Health Center nearest you.

Can I call and get information about my spouse/parent/adult child (18+) or their medical records?

The Health Insurance Portability and Accountability Act (HIPAA) prohibits us from sharing confidential patient health information without written authorization from the patient. If a patient would like to grant you permission to make an appointment for them or to access their medical records they must complete a Release of Information form, available here.

Can anyone else (i.e. grandparent, family friend, or childcare provider) bring my child to his or her appointment?

Yes, you may grant permission for another person to bring your child to his or her appointment after you have completed and submitted a consent form available here.

Billing/Insurance


What types of insurance do you accept?

We accept all commercial insurance carriers, Medicare, and Medicaid.

Can I be seen by a provider even if I do not have health insurance?

Yes, Valley Professionals accepts self-pay, and also has a sliding-fee scale for eligible individuals.

Can Valley Professionals help me enroll in health insurance coverage?

Yes, our Community Health Workers are specially trained to help individuals find affordable health coverage. To make an appointment, contact the Valley Professionals Community Health Center nearest you.

What do I need to bring to apply for sliding fee scale?

To apply for sliding fee scale, patients and their families must provide the following documents to verify gross income:
- Most recent tax filing with the IRS and/or W2's from employer(s)
- A copy of Social Security or Disability Award Letter(s) or unemployment statement(s).
- Pay stubs from all employerers for the last 30-day period.
- If unemployed, no income, and living with others, we require a signed and dated letter from the person providing support of the patient.
- Driver's license
- Any other income that is direct deposited.
For more information on sliding fee scale, click here.

What if I am unable to pay my bill?

If you unable to pay your bill, feel free to contact our Billing Department at (765) 828-1000 to set up a payment plan that works for you.

What if I have other questions about billing?

For all inquiries regarding billing, please contact our Billing Department at (765) 828-1000.

Services


What can I do if I am unable to pay for my prescription?

Valley Professionals has a 403(b) Prescription Assistance Program that can help eligible individuals to afford their medication. Read more about this program here.

How long will it take for me to receive my prescription refill after I have submitted a request?

Prescription refill requests can take up to 48 hours once submitted.

What are your After-Hours and Saturday Clinics?

Valley Professionals offers extended hours at it's Clinton office only. For more information about After-Hours Clinic or Saturday Clinic, please click here

What types of services are available on the Mobile School-Based Health Center?

Visit the MSBHC for: immunizations, school physicals, well child visits, cold, fever, vomiting, congestion, sore throat, flu symptoms, cough, rash, ear ache, and similar symptoms.

Who can be seen on the Mobile School-Based Health Center?

Students and Employees of a school hosting the Mobile School-Based Health Center may be seen. There are certain occasions during school breaks when the Mobile School-Based Health Center is open to the community. For more information, or to view the MSBHC's schedule, click here.

What do I need to do for my child to be seen by the MSBHC?

To enroll your child in MSBHC services, you must complete and submit the enrollment form found here. After you have done this, you may call the mobile unit and make an appointment, or your child can simply go to the school nurse and be referred.

Does it count against my child's attendance when he or she is seen by the MSBHC?

No, your child's visit to the MSBHC will not count against his or her attendance; moreover, if your child is sent home due to illness by an MSBHC provider, this absence would be certified excused.

Does the MSBHC visit my school?

The MSBHC visits schools in the North Vermillion, South Vermillion, Southwest Parke, and North Central Parke school corporations.

How do I know when the MSBHC will be at my school?

You can find a schedule for the MSBHC here.

Do I have to be a patient to take part in the Diabetic Support Group?

No, you do not have to register, make an appointment, or even be a patient of Valley Professionals to take part in the Diabetic Support Group.

Miscellaneous


Is Valley Professionals hiring?

Click here to view current job openings at Valley Professionals.