Frequently Asked Questions

For your first appointment, you should bring your completed new patient paperwork, along with your driver’s license and insurance information. When you arrive, the front office will make a copy of your medical insurance card and verify that your account information is up-to-date. A nurse will complete your medical history after you have been checked in, but please bring any relevant medical information, including all names and dosages of prescriptions and over-the-counter medications that you are currently taking.

If you are an established patient, speak with your Primary Care Provider about referring you to a Valley Professionals Behavioral Health counselor.

The Health Insurance Portability and Accountability Act (HIPAA) prohibits us from sharing confidential patient health information without written authorization from the patient. If a patient would like to grant you permission to make an appointment for them or to access their medical records they must complete a Release of Information form, available here.

Yes, you may grant permission for another person to bring your child to his or her appointment after you have completed and submitted a consent form available here.

We are increasing our staffing to ensure your calls are answered more quickly. Our new phone menu will make it easier for you to reach the right department or get the information you need. These improvements are designed to reduce your wait time and streamline your experience.

We accept most commercial insurance carriers, Medicare, and Medicaid.

Yes, Valley Professionals accepts self-pay, and also has a sliding-fee scale for eligible individuals.

Yes, our Community Health Workers are specially trained to help individuals find affordable health coverage. To make an appointment, contact the Valley Professionals Community Health Center nearest you.

To apply for sliding fee scale, patients and their families must provide the following documents to verify gross income:
– Most recent tax filing with the IRS and/or W2’s from employer(s)
– A copy of Social Security or Disability Award Letter(s) or unemployment statement(s).
– Pay stubs from all employers for the last 30-day period.
– If unemployed, no income, and living with others, we require a signed and dated letter from the person providing support of the patient.
– Driver’s license
– Any other income that is direct deposited.
For more information on sliding fee scale, click here.

If you unable to pay your bill, feel free to contact our Billing Department at (765) 832-1000 to set up a payment plan that works for you.

For all inquiries regarding billing, please contact our Billing Department at (765) 832-1000.

Yes, you can pay your billing statement through the online bill pay feature.

A co-payment is a set payment made at the time a service is received. Co-payments can vary greatly among insurance plans, so check with your provider to find out how much you may have to pay. We ask that you pay your co-payment when you register.

A deductible is the amount of money you must pay before the insurance company begins covering part or all your medical expenses.

Co-insurance is a set percentage of the insured medical expenses that you may have to pay after you reach your deductible. Co-insurance can vary greatly among insurance plans, so check with your provider to find out how much co-insurance you may have to pay.

You may use the online bill pay feature – Online Account Manager eBill – to view insurance payment information. If you have additional questions about insurance payments, please call your insurance company directly. The insurance company’s phone number is usually printed on the back of your insurance card.

You will be registered as “self-pay” during registration, which means you are responsible for paying the entire bill. However, you may use Online Account Manager eBill or call (765) 832-1000 to provide your insurance information.

Why was this done and what should I do?

Before an account is referred to a collection agency, you will receive three billing statements from Valley Professionals of your account activity. You may also receive phone calls from Valley Professionals billing office personnel during this billing period. If you have not made a payment or payment arrangements after these steps have been taken, the account will be referred to a collection agency. These agencies act under the direction of Valley Professionals. Once an account is placed with an outside collection agency, we ask that you work directly with the agency to resolve the balance.

The billing for services provided by Quest are billed separate from Valley Professionals.

Valley Professionals has a 403(b) Prescription Assistance Program that can help eligible individuals to afford their medication. Read more about this program here.

Prescription refill requests can take up to 48 hours once submitted.

Valley Professionals offers extended hours at it’s Clinton office only. For more information about After-Hours Clinic or Saturday Clinic, please click here

Click here to view current job openings at Valley Professionals.