To find out if one of our clinics is accepting new patients please give us a call and we will be glad to assist you. The contact information for all of our clinics is available here.
Frequently Asked Questions
For your first appointment, you should bring your completed new patient paperwork, along with your driver’s license and insurance information. When you arrive, the front office will make a copy of your medical insurance card and verify that your account information is up-to-date. A nurse will complete your medical history after you have been checked in, but please bring any relevant medical information, including all names and dosages of prescriptions and over-the-counter medications that you are currently taking.
If you are an established patient, speak with your Primary Care Provider about referring you to a Valley Professionals Behavioral Health counselor.
The Health Insurance Portability and Accountability Act (HIPAA) prohibits us from sharing confidential patient health information without written authorization from the patient. If a patient would like to grant you permission to make an appointment for them or to access their medical records they must complete a Release of Information form, available here.
We accept most commercial insurance carriers, Medicare, and Medicaid.
Yes, our Community Health Workers are specially trained to help individuals find affordable health coverage. To make an appointment, contact the Valley Professionals Community Health Center nearest you.
To apply for sliding fee scale, patients and their families must provide the following documents to verify gross income:
– Most recent tax filing with the IRS and/or W2’s from employer(s)
– A copy of Social Security or Disability Award Letter(s) or unemployment statement(s).
– Pay stubs from all employers for the last 30-day period.
– If unemployed, no income, and living with others, we require a signed and dated letter from the person providing support of the patient.
– Driver’s license
– Any other income that is direct deposited.
For more information on sliding fee scale, click here.
If you unable to pay your bill, feel free to contact our Billing Department at (765) 832-1000 to set up a payment plan that works for you.
For all inquiries regarding billing, please contact our Billing Department at (765) 832-1000.
Prescription refill requests can take up to 48 hours once submitted.
No, you do not have to register, make an appointment, or even be a patient of Valley Professionals to take part in the Diabetic Support Group.